Refund policy

90-Day Satisfaction Guarantee
If you're not completely satisfied with Cinnova, you may request a refund within 90 days of receiving your order — no need to send the product back.

Eligibility Criteria

• Refund requests must be made within 90 days of delivery.
• Proof of purchase (order number or the email used at checkout) is required.
• Limited to one refund per customer/household.

Refund Process

• Email our customer support at hello@cinnova.store OR call our toll free phone number 0800 102 6479 with your order number and the reason for your request.
• Our team will review and confirm your refund — most requests are approved without requiring the product to be returned.
• Approved refunds are issued to your original payment method.

Refunds

• Refunds are issued to the original payment method used at checkout.
• Please allow 5–7 business days for the refund to reflect in your account.

Subscriptions

• Cancel your subscription anytime before your next billing date by emailing hello@cinnova.store or through your account portal — no fees, no phone call required.
• Cancelling stops future charges only. It does not automatically refund shipments already sent — request a refund on those separately under the guarantee above.

Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at hello@cinnova.store with photos of the product and packaging. We'll arrange a free replacement or a full refund at no additional cost to you.

Exchanges
Exchanges are available subject to product availability. If the item you'd like isn't in stock, we'll issue a refund instead.

Questions
Reach out to hello@cinnova.store and we'll be happy to help.